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KMO revisits mandate, creates 3-year roadmap

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by Stella Concepcion R. Britanico

Now on its seventh year, the Knowledge Management Office (KMO) of CPAf reviewed its accomplishments, revisited its mandate, and planned and prioritized activities and tasks.

Held on March 5, 2020 at the KMO Training Room, the KMO review and planning workshop was designed for review, reflection, planning, and tasking. Atty. Damcelle T. Cortes, assistant professor of CPAf, designed and facilitated the workshop.

Since its operation in July 2012, the KMO has been extending various support services to the College. To give an overview of what the Office has achieved so far, Dr. Evelie P. Serrano, the current KMO head, shared the key accomplishments during the leadership of former KMO heads, Prof. Nelson Jose Vincent B. Querijero and Dr. Jaine C. Reyes. She also presented the recent outputs since she assumed the KMO head position in August 2018 as well as the ongoing and future activities of the Office.

Established under the Office of the Dean when CPAf was restructured in 2011, the KMO has three components consistent with its mandates/aims: modernized library, knowledge generation and exchange hub, and academic and administrative monitoring and evaluation nexus. Atty. Cortes dubbed these three major functions of the KMO as resource hub, learning center, and MIS office, respectively.

Prior to the workshop, KMO staff and head were asked to identify their current tasks to determine what the office and its members have been doing. These tasks were compared with the KMO mandate. Atty. Cortes presented a summary of the KMO’s current tasks vis-à-vis its three major functions. She noted other functions performed by the KMO staff that are not directly aligned with its functions. During the discussion, participants also shared the challenges and concerns they have encountered in performing their tasks.

To have a perspective on what other KM offices have been doing, Dr. Maria Celeste H. Cadiz was invited to talk about her experiences as former head of the KM program of SEARCA. She emphasized the importance of open communication (interface) with other units and having a better understanding of the organization’s strategic plan. She also shared some guiding principles in knowledge management. 

After the review and reflection sessions, KMO planned their activities using the Eisehower Matrix for the period of three years (2020-2022). KMO identified their priorities by urgency and importance. Regular release of publications, review of protocols and guidelines, security and updating of library collections were among the activities identified as urgent and important (2020).  

Lastly, Atty. Cortes led the discussion on internal protocols to determine how the tasks should be done and what can be improved in the process of assigning and accomplishing tasks. Clarifications were made regarding the common requests from the KMO.

“The KMO Review and Planning Workshop was very useful as we try to improve our services for the College and its staff and students,” Dr. Serrano said in her closing remarks. She added that the activity helped the KMO set a clearer direction and focus.

The KMO Review and Planning Workshop was organized by the Office of the Dean. Aside from the KMO staff and head, the CPAf Executive Committee headed by Dean Rolando T. Bello attended the activity.

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